Shipping charges

The shipping costs charged by our system are based on the country where we ship to and the weight of your order.
If you find the shipping costs high try to remove heavy items like 5 Liter canisters of chemistry.
For some countries within Europe we use flat shipping tarifs and do not charge by weight.
All shipping costs quoted by the webshop assume that you are not living in a Remote Area. Remote areas are e.g. within Europe islands (especially in Ireland, Italy and Greece) or small villages in the Alps.
You can check if you live in a remote area on the DHL website. Here you also find a leaflet about the remote areas within Europe.
If we face a remote area surcharge we contact you in the after sales service. There are options. For example in many cases we can switch from a courier shippment to a postal service world economy parcel. The only downturn for a postal service parcel is that we cannot ship hazardous chemistry. But we have shippable alternatives for almost any type of chemistry. Our sales staff is happy to assist you in such a case.

If you have a problem which you cannot resolve with info@fotoimpex.de you may call for second level claim support under reklamation@fotoimpex.de
Please note that we sometimes need up to 48 hours to respond to an email and that we do not work on saturdays and sundays.

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Deliveries are made within Germany .

Dispatch costs (inclusive of legally applicable VAT)

Deliveries within Germany:

We charge a flat shipping rate which is quoted by the webshop (4,90 EUR at the time of this write up).
From 69 EUR´s on we waive the shipping charges within Germany.

Deliveries to foreign countries:

We charge shipping costs for deliveries to foreign countries on the basis of the order value (gross product value):


Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 1-3 days, in case of foreign deliveries, within 5 - 7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

In case of deliveries within Germany, you have the following payment options:

- Prepayment via transfer
- Payment via credit card
- Payment via PayPal
- Payment via Sofortüberweisung [immediate transfer]

In case of deliveries to a foreign country, you have the following payment options:

- Payment via credit card
- Payment via PayPal
- Payment via Sofortüberweisung [immediate transfer]



Further details on payment

If payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.